Position: Administrator, Member Relations
Reports To: Manager, Marketing Communications
Salary: $32-35K
Deadline to apply: June 24, 2009

General Accountability

Specific Accountabilities or Expected Results

• Administer and support membership activities
• Increase membership base, with particular emphasis on CITPs, member retention and member satisfaction
• Increase the profile of the CITP designation across Canada and liaise with members to create awareness of member benefits and programs
• Implementation of membership recruitment and retention plans
• Maintenance of the marketing and membership database with assistance from the Coordinator Marketing
• Administrative support for membership, business development, and marketing activities

Tasks or Responsibilities

• Administer and support all membership activities including: implementing invoicing schedule and ensuring that membership revenue processes are implemented; processing membership applications, renewals and lapsing; maintaining membership files; tracking of all activities as required; etc.
• Compile membership statistics and reports monthly
• Draft communications and correspondence as required
• Proactively communicate with members to assess member needs and provide required information
• Implement membership opportunities and benefits
• Implement membership recruitment and retention plans
• Support conference and regional programming activities
• Support business development and marketing through research and administrative activities as required
• Maintain and update the policies and procedures guide as it pertains to membership activities
• Maintain the marketing and membership database (processing/updating/data entry, etc)
• Arrange travel accommodations for business development, marketing, and President
• Respond to, process, and track requests for information about FITT products and services
• Process incoming and outgoing mail daily (courier packages to be a shared responsibility with Coordinator Education and Certification)
• Other duties include but are not limited to: website research, updating FITT documentation, and ordering coffee supplies

Minimum Skill Requirement

• Fluently bilingual - English and French Required

• Database experience
• Web experience
• Intermediate level ability with Microsoft programs in a Windows environment
• Experience in a customer service environment
• Knowledge of business administration
• Strong oral and written communication skills

• Attention to detail
• Flexible
• Resourceful
• Good Initiative
• Organized
• Motivated

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